{"id":61,"date":"2020-01-21T10:17:49","date_gmt":"2020-01-21T09:17:49","guid":{"rendered":"https:\/\/james-mac.com\/?page_id=61"},"modified":"2025-12-03T08:22:57","modified_gmt":"2025-12-03T07:22:57","slug":"fragen-antworten","status":"publish","type":"page","link":"https:\/\/james-mac.com\/en\/fragen-antworten\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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All important topics at a glance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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A little tip: Feel free to ask our chatbot if you don\u2019t find the answer to your question here! It\u2019s awake around the clock, super fast, and answers most questions right away. And if it ever gets stuck, we\u2019ll jump in via email.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Topic: Booking<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/i><\/span><\/i><\/span>Do the pre-booked dive packages have to be dived at one stretch?<\/span><\/i><\/div>

No, they can freely be splitted over the holiday period.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>What if I have to cancel a dive day out of my pre-booked dive package \/ Minisafari due to illness?<\/span><\/i><\/div>

In the case of a serious illness, we will cancel the dive package on-site and refund the overpaid amount.<\/p>

!!!<\/span> EXCEPTION: Not made dives during a Minisafari can not be refunded !!!<\/span><\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>What happens if I have booked a dive package in advance, but then I have to cancel the trip?<\/span><\/i><\/div>

In case of cancellation of the trip we will transfer the total amount back. Inform us by mail with the account details for the refund.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>How do I book my dive package as a 'returner' with lots of diving experience, if I want to start with a full day trip?<\/span><\/i><\/div>

Just book an available diving package in our Red Sea Shop.<\/a> Usually, your diving holiday starts with an introductory tour, where you can relax and dive into two easy, shallow spots. If you are an experienced diver and have been to the Red Sea many times, you can start directly with a regular full-day trip. Just let us know shortly before or after your arrival.\u00a0<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Can I use my Return Card \/ Dive-Visa for the already cheaper online diving package?<\/span><\/i><\/div>

Yes, with your return card\/Diva-Visa, you will receive the same discount in our online shop as on-site.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Which is cheaper, the Return Card \/ Dive-Visa or pre-booking?<\/span><\/i><\/div>

Our prices in the Red Sea Shop<\/a> and on-site are the same. However, promotions are only available online in our shop.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Is there an exception (!) to the sharing of a pre-booked dive package for diving parents with infant(s)?<\/span><\/i><\/div>

Yes, parents can share a dive package.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Why should I not book equipment in advance with the family diving package?<\/span><\/i><\/div>

If you decide to pre-book a family dive package, you do not need to add rental equipment. You can easily and seamlessly add the rental equipment on-site. This way, only the days\/dives on which you actually use the rented equipment will be charged.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>What about a pre-booked dive package if I am going on a Minisafari?<\/span><\/i><\/div>

2 or 3 full day trips will be taken from your dive package plus the appropriate on-site surcharge depending on the type of Minisafari.<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Topic: Rental Equipment<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/i><\/span><\/i><\/span>What valve do our tanks have?<\/span><\/i><\/div>

Our tanks have DIN - valves. Adapters from INT to DIN are sufficiently available.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Do you have any boxes or bags?<\/span><\/i><\/div>

Free diving bags are available.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Can I store my diving equipment e.g. between 2 holidays with you?<\/span><\/i><\/div>

Yes, free storage is possible.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>How can my digital photos from an underwater camera be stored for me?<\/span><\/i><\/div>

On your USB stick, your SD card etc.<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Topic: Training<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/i><\/span><\/i><\/span>What is the procedure of a rescue course?<\/span><\/i><\/div>

Duration 3 days (1 day ashore, 2 days on the boat) including theoretical and practical emergency management training, resuscitation, effective first aid, accident management, stress detection and self-rescue. <\/i><\/b>Minimum requirement is AOWD or equivalent, first aid certificate, max. 2 years old, recommendation: at least 40 dives, age from 18 years.\u00a0<\/span>Mostly it is a one-to-one course (1:1) and can only be carried out at short notice after availability of a diving instructor.<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Topic: Medicine and health<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/i><\/span><\/i><\/span>Do I need a diving medical certificate?<\/span><\/i><\/div>

It's actually part of diving. Usually the signature on the medical health questionnaire on site is sufficient for us, if your health and fitness condition is not restricted by any diseases <\/i><\/b>If, for example, you take medication regularly and from the age of 60, a medical certificate is required. However, this could also be done on site at short notice.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>What if I do not have diving accident insurance?<\/span><\/i><\/div>

In general, we recommend that you take out a diving accident insurance policy at home before your holiday. On-site, you can also purchase a plan from the company Hypermed at our office. Hypermed offers a diving support program valid for 4 weeks, which covers initial treatment in the unlikely event of a diving accident (decompression sickness or air embolism).<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Topic: General Info<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/i><\/span><\/i><\/span>Why do you need the passport\/identity card with visa, i.e. the entry document?<\/span><\/i><\/div>

A copy goes to the authorities for the permits.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Why is night diving, except on a Minisafari, no longer possible?<\/span><\/i><\/div>

Because the ships are not allowed to return to port after dark for official reasons.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>What temperature does the water have in the winter months?<\/span><\/i><\/div>

About 21-23 degrees.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>What is the air temperature in the winter months?<\/span><\/i><\/div>

Very variable, depending on the wind.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Do I have to participate in the Check-In day with acclimatization dive?<\/span><\/i><\/div>

Yes, unless you have been in the water recently and\/or are an experienced diver and do not need rental equipment.<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Fragen und Antworten Alle wichtigen Themen im \u00dcberblick Kleiner Tipp: Frag gerne unseren Chatbot, wenn du hier die Antwort auf deine Frage nicht findest! Der ist rund um die Uhr wach, superschnell und beantwortet die meisten Fragen direkt. Und wenn er mal nicht weiterwei\u00df, springen wir per Mail ein Thema: Buchung M\u00fcssen die vorgebuchten Tauchpakete am St\u00fcck abgetaucht werden? Nein, sie k\u00f6nnen auf den Urlaubszeitraum frei verteilt werden. Was ist, wenn ich einen Tauchgang\/Tauchtag aus meinem vorgebuchten Tauchpaket\/Minisafari aufgrund von…<\/p>","protected":false},"author":1,"featured_media":8363,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-61","page","type-page","status-publish","has-post-thumbnail","hentry","post-has-thumbnail"],"yoast_head":"\nFragen und Antworten - James & Mac Diving Center<\/title>\n<meta name=\"description\" content=\"Fragen und Antworten - Alle wichtigen Themen im \u00dcberblick. 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