Slider FAQ JM Neu 25

FAQ

All important topics at a glance

Topic: Booking

Do the pre-booked dive packages have to be dived at one stretch?

No, they can freely be splitted over the holiday period.

What if I have to cancel a dive day out of my pre-booked dive package / Minisafari due to illness?

Bei einer ernsthaften Erkrankung lösen wir das Tauchpaket vor Ort auf und erstatten dir den zu viel überwiesenen Betrag.

!!! EXCEPTION: Not made dives during a Minisafari can not be refunded !!!

What happens if I have booked a dive package in advance, but then I have to cancel the trip?

In case of cancellation of the trip we will transfer the total amount back. Inform us by mail with the account details for the refund.

Can I pay for the dive package later on site?

Wenn du möchtest, kannst du uns die Summe für dein Tauchpaket/deine Tauchtage auch von Hurghada aus per Echtzeitüberweisung senden.

How do I book my dive package as a 'returner' with lots of diving experience, if I want to start with a full day trip?

Just book an available diving package in our Red Sea Shop. Üblicherweise startet dein Tauchurlaub mit einer Einsteigertour, auf der du dich an zwei einfachen, flachen Plätzen entspannt eintauchen kannst. Bist du ein erfahrener Taucher und warst schon oft im Roten Meer, kannst du auch gleich mit einer regulären Ganztagesfahrt beginnen. Gib uns kurz vor oder nach direkt deiner Ankunft einfach kurz Bescheid.

Kann ich meine Wiederkommerkarte/Dive-Visa auch auf das Online-Tauchpaket anrechnen lassen?

Ja, mit deiner Wiederkommerkarte/Diva-Visa erhältst du in unserem Onlineshop den gleichen Rabatt wie vor Ort.

Which is cheaper, the Return Card / Dive-Visa or pre-booking?

Unsere Preise im Red Sea Shop und vor Ort unterscheiden sich nicht. Aktionen gibt es jedoch nur online in unserem Shop.

Is there an exception (!) to the sharing of a pre-booked dive package for diving parents with infant(s)?

Yes, parents can share a dive package.

Why should I not book equipment in advance with the family diving package?

Solltet Ihr Euch entscheiden, ein Familientauchpaket vorzubuchen, müsst ihr keine Leihausrüstung hinzubuchen. Ihr könnt die Leihausrüstung ganz einfach und problemlos vor Ort hinzubuchen. So werden nur die Tage/Tauchgänge berechnet, an denen ihr die geliehene Ausrüstung auch wirklich benutzt.

What about a pre-booked dive package if I am going on a Minisafari?

Es werden 2 oder 3 Tauchtage von deinem Tauchpaket genommen plus den entsprechenden Vor-Ort-Zuschlag je nach Art der Minisafari.

Topic: Rental Equipment

What valve do our tanks have?

Our tanks have DIN - valves. Adapters from INT to DIN are sufficiently available.

Do you have any boxes or bags?

Free diving bags are available.

Can I store my diving equipment e.g. between 2 holidays with you?

Yes, free storage is possible.

How can my digital photos from an underwater camera be stored for me?

On your USB stick, your SD card etc.

Topic: Training

What is the procedure of a rescue course?

Duration 3 days (1 day ashore, 2 days on the boat) including theoretical and practical emergency management training, resuscitation, effective first aid, accident management, stress detection and self-rescue. Minimum requirement is AOWD or equivalent, first aid certificate, max. 2 years old, recommendation: at least 40 dives, age from 18 years. Mostly it is a one-to-one course (1:1) and can only be carried out at short notice after availability of a diving instructor.

Topic: Medicine and health

Do I need a diving medical certificate?

It's actually part of diving. Usually the signature on the medical health questionnaire on site is sufficient for us, if your health and fitness condition is not restricted by any diseases If, for example, you take medication regularly and from the age of 60, a medical certificate is required. However, this could also be done on site at short notice.

What if I do not have diving accident insurance?

In general, we advise you to take out diving accident insurance at home before your holiday. An offer of the company Hypermed can be concluded on site in our office. Hypermed offers a diving support programme for a period of 4 weeks, which covers up to 3 treatments in the decompression chamber in the unlikely event of a diving accident (decompression sickness or air embolism).

Topic: General Info

Why do you need the passport/identity card with visa, i.e. the entry document?

A copy goes to the authorities for the permits.

Why is night diving, except on a Minisafari, no longer possible?

Because the ships are not allowed to return to port after dark for official reasons.

What temperature does the water have in the winter months?

About 21-23 degrees.

What is the air temperature in the winter months?

Very variable, depending on the wind.

Do I have to participate in the Check-In day with acclimatization dive?

Yes, unless you have been in the water recently and/or are an experienced diver and do not need rental equipment.