Slider FAQ
Slider FAQ JM Neu 25
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FAQ

All important topics at a glance

Topic: Booking

Do the pre-booked dive packages have to be dived at one stretch?

No, they can freely be splitted over the holiday period.

What if I have to cancel a dive day out of my pre-booked dive package / Minisafari due to illness?

In the case of a serious illness, we will cancel the dive package on-site and refund the overpaid amount.

!!! EXCEPTION: Not made dives during a Minisafari can not be refunded !!!

What happens if I have booked a dive package in advance, but then I have to cancel the trip?

In case of cancellation of the trip we will transfer the total amount back. Inform us by mail with the account details for the refund.

Can I pay for the dive package later on site?

If you prefer, you can also send us the amount for your dive package/dive days from Hurghada via real-time bank transfer.

How do I book my dive package as a 'returner' with lots of diving experience, if I want to start with a full day trip?

Just book an available diving package in our Red Sea Shop. . Usually, your diving holiday starts with an introductory tour, where you can relax and dive into two easy, shallow spots. If you are an experienced diver and have been to the Red Sea many times, you can start directly with a regular full-day trip. Just let us know shortly before or after your arrival. 

Can I use my Return Card / Dive-Visa for the already cheaper online diving package?

Yes, with your return card/Diva-Visa, you will receive the same discount in our online shop as on-site.

 

Which is cheaper, the Return Card / Dive-Visa or pre-booking?

Our prices in the Red Sea Shop and on-site are the same. However, promotions are only available online in our shop.

Is there an exception (!) to the sharing of a pre-booked dive package for diving parents with infant(s)?

Yes, parents can share a dive package.

Why should I not book equipment in advance with the family diving package?

If you decide to pre-book a family dive package, you do not need to add rental equipment. You can easily and seamlessly add the rental equipment on-site. This way, only the days/dives on which you actually use the rented equipment will be charged.

What about a pre-booked dive package if I am going on a Minisafari?

2 or 3 full day trips will be taken from your dive package plus the appropriate on-site surcharge depending on the type of Minisafari.

Topic: Rental Equipment

What valve do our tanks have?

Our tanks have DIN - valves. Adapters from INT to DIN are sufficiently available.

Do you have any boxes or bags?

Free diving bags are available.

Can I store my diving equipment e.g. between 2 holidays with you?

Yes, free storage is possible.

How can my digital photos from an underwater camera be stored for me?

On your USB stick, your SD card etc.

Topic: Training
What is the procedure of a rescue course?

Duration 3 days (1 day ashore, 2 days on the boat) including theoretical and practical emergency management training, resuscitation, effective first aid, accident management, stress detection and self-rescue. Minimum requirement is AOWD or equivalent, first aid certificate, max. 2 years old, recommendation: at least 40 dives, age from 18 years. Mostly it is a one-to-one course (1:1) and can only be carried out at short notice after availability of a diving instructor.

Topic: Medicine and health
Do I need a diving medical certificate?

It's actually part of diving. Usually the signature on the medical health questionnaire on site is sufficient for us, if your health and fitness condition is not restricted by any diseases If, for example, you take medication regularly and from the age of 60, a medical certificate is required. However, this could also be done on site at short notice.

What if I do not have diving accident insurance?

In general, we advise you to take out diving accident insurance at home before your holiday. An offer of the company Hypermed can be concluded on site in our office. Hypermed offers a diving support programme for a period of 4 weeks, which covers up to 3 treatments in the decompression chamber in the unlikely event of a diving accident (decompression sickness or air embolism).

Topic: General Info
Why do you need the passport/identity card with visa, i.e. the entry document?

A copy goes to the authorities for the permits.

Why is night diving, except on a Minisafari, no longer possible?

Because the ships are not allowed to return to port after dark for official reasons.

What temperature does the water have in the winter months?

About 21-23 degrees.

What is the air temperature in the winter months?

Very variable, depending on the wind.

Do I have to participate in the Check-In day with acclimatization dive?

Yes, unless you have been in the water recently and/or are an experienced diver and do not need rental equipment.